1. Introduction

Welcome to TempWise Heating and Cooling (“TempWise,” “we,” “us,” or “our”). We are dedicated to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, disclose, and secure your information when you interact with us through our website or services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a service or quote
• Schedule an appointment
• Contact us via phone, email, or our website forms
• Subscribe to our newsletters or promotional materials

The personal information we collect may include:

• Full name
• Email address
• Postal address
• Telephone number
• Payment information (processed securely through third-party services)

2.2 Non-Personal Information

We may automatically collect non-personal information when you visit our website, such as:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages viewed and the dates/times of access
• Interaction data (e.g., clicks, scrolling)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our services.
• Communication: To contact you with service-related notices or promotional offers (you may opt out at any time).
• Customer Support: To respond to your inquiries and provide effective customer service.
• Transactions: To process payments and fulfill orders securely.
• Analytics: To analyze usage patterns and improve our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you on subsequent visits. You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, some website features may not function properly without cookies.

5. How We Share Your Information

5.1 No Selling or Sharing with Third Parties

TempWise does not sell, rent, or share your personal information with third parties for their own marketing purposes.

5.2 Service Providers

We may share your information with trusted third-party service providers who perform functions on our behalf, such as:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Marketing assistance

These providers are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

5.3 Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

6. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to access, correct, or update your personal information at any time. To do so, please contact us using the information provided in the “Contact Us” section.

8.2 Opt-Out Rights

• Promotional Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions included in each email or by contacting us directly.
• Cookies: You can adjust your browser settings to refuse cookies. Please note that disabling cookies may affect the functionality of our website.

8.3 Do Not Track Signals

Our website does not respond to “Do Not Track” signals. However, you can disable certain tracking as discussed in the Cookies section.

8.4 Rights Under the Utah Consumer Privacy Act (UCPA)

If you are a resident of Utah, you may have specific rights under the Utah Consumer Privacy Act, including:

• Right to Access: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Deletion: Request the deletion of your personal information, subject to certain exceptions.
• Right to Data Portability: Obtain a copy of your personal data in a portable and readily usable format.
• Right to Opt-Out: Opt out of the processing of your personal information for purposes of targeted advertising or the sale of personal data.

To exercise your rights under the UCPA, please contact us using the information in the “Contact Us” section. We will verify your identity before processing your request.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We recommend reviewing the privacy policies of any third-party sites you visit.

12. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

TempWise Heating and Cooling
2071 N Main St #1c, Cedar City, UT 84721
Phone: (435) 771-4668
Email: 771hoot@gmail.com

13. Acceptance of Terms

By using our website or services, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

14. Legal Disclaimer

While we make every effort to preserve user privacy, we may need to disclose personal information when required by law, wherein we have a good-faith belief that such action is necessary to comply with a judicial proceeding, court order, or legal process.

15. International Data Transfers

Our services are intended for individuals located within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

16. Data Protection Officer

For any data protection inquiries, you may contact our Data Protection Officer at:

Email: 771hoot@gmail.com
Phone: (435) 771-4668